FAQs

Thank you for your interest in the Windsor® brand products. Although there are no promotions at this point in time, please follow us on Facebook and Instagram to be the first to receive information on all our promotions, including contest, product giveaways and coupons.

Here are the links:
https://www.facebook.com/WindsorSalt/
https://www.instagram.com/windsorsalt/

Thank you for thinking of us. As you can imagine, Windsor Salt receives numerous requests each year for donations. While we recognize the importance and the value of each request, sadly we are unable to contribute to all.

Windsor Salt is committed to being a responsible corporate citizen. As such, Windsor supports several excellent, national programs such as: The Canadian Red Cross and the Canadian Cancer Society as well as some local programs such as the Batshaw Youth and Family Centers.

We trust you understand and appreciate our position as we are not able to assist your organization at this time.

At this time we are not set up to sell our products directly to consumers. We recommend checking with your local grocery or hardware store to see if they would be willing to arrange a direct shipment for you.

We are always looking for good talent to join our organization. If interested, we invite you to send an email to this address: careers@mortonsalt.com. Or you can check all active career opportunities by clicking here.

Yes, System Saver II has been renamed Clean and Protect™. Rust Remover has been renamed Clean and Protect™ Plus Clean Care™ and the artwork has been updated for both products.

No, we do not add iodide to our water softener products.

Yes, each of our water softening salts, whether used alone or in combination with each other, are approved for use in water softeners/brine tanks.

Yes, all Windsor water softener products are safe for septic systems.

A water softener works by passing hard water across resin beads that remove hard water minerals such as calcium and magnesium from the water, leaving softened water that flows back into your home for use. When the water softener’s resin beads get covered by hard water minerals it is not able to work effectively until a resin recharge/regeneration process takes place, in which sodium from water softener salt removes hard water minerals from the resin beads and the removed hard water minerals are then discharged into wastewater. After the resin recharge/regeneration process, there will be some sodium ions remaining in the softened water that enters your home. The level of sodium entering your water depends on the hardness of your water. The softened water will contain about 8 mg of sodium per grain of hardness for one litre of water. For example, if your water has a hardness level of 15 grains, 120 mg. of sodium will be added to each litre of water (15 grains x 8 mg. of sodium per grain). A litre contains approximately 4 cups of water so at this level each cup will contain approximately 30 mg. of sodium, about the same amount of sodium you would get in one and a half (1½) 12-oz. cans of diet cola.

The low level of sodium added in the water softening process should not harm plants or pose a health risk. However, some homeowners have a hard water tap in the kitchen, which does not contain the added sodium. This is accomplished via bypassing the water softener. If you have any health concerns about consuming or cooking with salt-softened water, please consult your physician.

If you see a yellow color or cloudiness, it may be colloidal iron or manganese. You would need to do an analysis to be sure. If you have iron in your water supply and have never used salt formulated with resin cleaning additives, your first use of Windsor® Clean and Protect™ Plus Clean Care™ may loosen rust deposits that have accumulated on the water softener resin beads previously. If the amount of rust released is excessive, it may not all be rinsed out during the normal rinse cycle of the recharge/regeneration process and may enter the household water supply. For this reason, we usually recommend conducting several consecutive manual regenerations to provide enough water to rinse away the excess rust deposits so that the rust is not present in the softened water that returns to the household. Another possibility is if the softener was dormant for some period of time, the soluble iron on the water softener resin may have oxidized to rust during this time frame. Then, as water is run through the softener, the rust will slough off into the softened water. If the softener will sit dormant for an extended period of time (three weeks or more) you may wish to conduct a manual regeneration just prior to leaving for your extended absence.

Use of Windsor water softening salt products should not cause your skin to itch. If you experience any skin irritation, please consult with your doctor or dermatologist as to possible causes.

The benefits of potassium chloride-based products include:

• no addition of sodium to softened water
• Provides a means to increase potassium, an essential human and plant nutrient, through softened water
• Reduces chloride discharge by up to 20% as compared to sodium chloride softened water

Yes.

There are no detrimental effects on plumbing or septic systems if Windsor® Potassium Chloride Pellets or any of the Windsor sodium chloride-based products are used.

Use of Windsor® Potassium Chloride Pellets will not harm the resin beads. However, if your raw water has a high iron content of over 2 ppm, you may want to use Windsor® Clean and Protect™ Plus Clean Care™ Pellets, since that product contains resin bead cleaning additives which will help prevent iron from fouling clean or new resin beads. Windsor® Clean and Protect™ Pellets also contain additives that keep resin beads from fouling if your water contains less than 2 ppm of iron.

Yes. Potassium is one of the 16 elements necessary for plant growth. It also helps plants resist disease and optimize moisture utilization.

For details on how water softeners work, please click here.

Windsor® Clean and Protect™ or Windsor® Clean and Protect™ Plus Clean Care™ pellets are compressed from either vacuum granulated salt or solar salt.

Please contact the Windsor Water Softener Systems Help Line at 800-796-6784 or via email at info@northstarwater.com and they will be able to assist you.

Chlorine is a necessary agent to maintain a safe swimming pool environment. Chlorine not only disinfects water, it reacts to kill disease-causing organisms such as bacteria, algae, ammonia and other organic matter that can be introduced into a pool system over time. Traditionally, liquid chlorine has been used to introduce necessary chlorine agent into a pool system. While liquid chlorine works well functionally, it can lead to many negative side effects on hair, skin, eyes and clothing which are not ideal. Today, pools equipped with a salt chlorine generator system or automatic sanitizer system ( a.k.a. salt water pools), can perform the same function but without the negative effects.

When pool salt (sodium chloride) is dissolved in a salt water pool, the salt chlorine generator system or automatic sanitizer system electrolyzes the salt and transforms the chloride (Cl) portion of the salt into chlorine. This chlorine dissolves in the water to perform the same functions as conventional liquid chlorine used in pool maintenance. However, unlike traditional liquid chlorine used in pool maintenance, salt chlorinator systems generate “free” chlorine as water passes through the electrolytic cell which destroys chloramines responsible for “chlorine odor”, red/irritated eyes, bleached/green hair and damaged bathing suits.

Windsor does not recommend adding pool salt to a pool without a salt water chlorine generator. Adding pool salt to a pool not equipped with a salt water chlorine generator will not generate the free chlorine agents necessary to maintain a safe swimming pool environment.

No, Windsor® Pool Salt contains no iodine.

It is the same item. Sodium chloride (NaCl) is the chemical name for common salt.

WINDSOR® SAFER FOR PETS
Ingredient: Urea
Melts down to -12°C

Windsor® Safer for Pets is veterinarian recommended, salt-free ice melt developed to be safer for pets than salt. Fast acting formula, ideal for extreme weather conditions. Blends calcium chloride and rock salt to melt ice and snow faster and longer than salt in extreme winter temperatures. Its blue crystals offer greater visibility which makes for easy application.

DIRECTIONS FOR USE: Wear gloves. Evenly sprinkle Windsor® Ice Melt over icy or snow-packed surfaces (about 50 mL to 125 mL per square metre). Remove slush after melting has occurred.

STORAGE: Seal container tightly and store in a dry area. Do not store where leaking of contents might cause damage.

FIRST AID: wash hands thoroughly after use. In case of contact with eyes, skin or mouth, rinse area thoroughly with water. Seek medical attention if large quantities are ingested or irritation to the eyes or skin persists.

WARNING: Do not take internally and avoid contact with eyes, skin, or clothing. All deicers increase the number of freeze-thaw cycles which can accelerate surface damage to concrete. Any poor quality concrete, regardless of age, is susceptible to such damage. Use this product only on properly formulated, cured, placed, aire-entrained concrete that is more than one year old. Do not sue on brick or flagstone walkways with mortar joins. Avoid breathing dust. Melting ice and snow can cause discomfort to pet’s paws. This product must be used at the user’s own risk of loss or damage from use, storage or handling.

KEEP OUT OF REACH OF CHILDREN

WINDSOR® SAFER FOR CONCRETE
Ingredients: Sodium Chloride, Potassium Chloride, Urea
Melts down to -15°C Windsor® Safer for Concrete is a premium product that contains a sealing agent to help minimize concrete damage over a fixed time making it safer for salt.

DIRECTIONS FOR USE: Wear gloves. Evenly sprinkle Windsor® Ice Melt over icy or snow-packed surfaces (about 50 mL to 125 mL per square metre). Remove slush after melting has occurred.

STORAGE: Seal bag tightly and store in a dry area. Do not store where leaking of contents might cause damage.

FIRST AID: wash hands thoroughly after use. In case of contact with eyes, skin or mouth, rinse area thoroughly with water. Seek medical attention if large quantities are ingested or irritation to the eyes or skin persists.

WARNING: Do not take internally and avoid contact with eyes, skin, or clothing. All deicers increase the number of freeze-taw cycles which can accelerate surface damage to concrete. Any poor quality concrete, regardless of age, is susceptible to such damage. Use this product only on properly formulated, cured, placed, air-entrained concrete that is more than one year old. Do not use on brick or flagstone walkways with mortar joins. Avoid breathing dust. Melting ice and snow can cause discomfort to pet’s paws. This product must be used at the user’s own risk of loss or damage from use, storage or handling KEEP OUT OF REACH OF CHILDREN

Here is the scoop on the sugar (invert sugar) listed on the packaging of our iodized salt products:

The amount of invert sugar is less than 0.08% and is used to stabilize the potassium iodide. Invert sugar is formed when sucrose (or sugar) is broke down or inverted into its components – glucose and fructose

All Windsor products have an ingredient statement on the label. If you have further questions about specific ingredients, please contact us through our Contact Us form

Generally, you may use Windsor® Coarse Kosher Salt in place of table salt in recipes. We do not recommend using Windsor® Coarse Kosher Salt in baking recipes, unless used as a topping, where a coarse salt would be desired. For general use in teaspoon amounts, use the same amount of Windsor® Coarse Kosher Salt as table salt.

Windsor® Iodized Table Salt contains potassium iodide, sugar to stabilize the iodide and calcium silicate which is an anti-caking agent. This product is fine for baking, cooking and for the table. However, because the anti-caking agent in this product is not water-soluble, we do not recommend this salt for some canning recipes as the calcium silicate may settle at the bottom of the jar.

Windsor® Iodized Table Salt products contain an anti-caking agent to help keep the salt from caking however in case of extreme humidity, salt will still cake. To prevent salt from absorbing moisture from the air, you may wish to store salt in an airtight container or sealed in a plastic bag.

Each Windsor® culinary salt has its own colour scheme and design. The dots are one way to quickly identify the culinary salt that you need from the other salts on the shelf.

Windsor® Nature’s Seasons Seasoning Blend should be available at the following retailers:

Dominion Foodland (Ontario)
IGA (Alberta, Prairies, Manitoba, Saskatoon, Quebec)
Loblaws Longos (Toronto)
Maxi
No Frills Ontario and Western Canada
Provigo
Real Atlantic Super Store
Real Canadian Superstore (Ontario and West)
Safeway (Ontario)
Save on Foods Sobeys (Maritimes, Ontario)
Thrifty Foods
Value Mart Ontario
YIG (Your Independent grocers) Ontario, Western Canada, Atlantic provinces
Zehrs

Before visiting one of these retailers, we recommend calling the store first to confirm product availability.

If you do not live near one of these retailers you may wish to ask your local store manager to consider stocking this product. We also suggest checking online retailers should this be an option for you.